DealerHub FAQ: questions from Canadian used-car dealers

Straight answers about what DealerHub does and how it works. Don't see your question? Email info@dealerhub.ca or call 1-877-695-3116. We reply within one business day.

About DealerHub

What is DealerHub.ca?

DealerHub.ca is dealer management software for Canadian used-car dealers. It brings inventory, a hosted dealer website, an AI sales chat, AutoTrader.ca and CarGurus listings feeds, CARFAX Canada vehicle history, leads and customers, deals and Bills of Sale, a dealer-only wholesale network and reports into one connected platform.

Who is DealerHub for?

Independent used-car dealerships anywhere in Canada, from single-rooftop dealers to small dealer groups with multiple locations.

Is DealerHub a DMS?

Yes. DealerHub covers the core work of a dealer management system (inventory, CRM, deals and documents, and reports) and also includes a dealer website, an AI sales chat and marketplace feeds.

Who founded DealerHub?

DealerHub was founded by a dealer with more than 15 years in the car business. After years of clunky DMS platforms, little control over the dealership website, outdated forms and complicated workflows, and juggling separate tools for inventory, sales and Bills of Sale, our founder built DealerHub to put all of it in one place.

Where is DealerHub based?

Toronto, Ontario. DealerHub is available to dealers anywhere in Canada.

What does "early access" mean?

All of DealerHub's features are live and in use today. Early access means we're still adding features and finalizing pricing, and we shape the platform with feedback from the dealers using it.

Pricing, trial and setup

How much does DealerHub cost?

DealerHub is in early access, and pricing is being finalized. Contact us for early access pricing. Every plan includes the AI sales chat, website hosting and unlimited vehicles, with no setup fee, no per-vehicle fees and no wholesale fees, and you can add more users.

Is there a free trial?

Yes. DealerHub has a 14-day free trial, and no credit card is required.

How long does setup take?

Under an hour.

Can you help me switch from my current system?

Yes. We help dealers migrate from other platforms, and DealerHub has an import function for inventory and documents.

Can I export my data?

Yes. You can export your data anytime.

Inventory and website

How do I add vehicles?

Enter or scan the 17-character VIN, and DealerHub decodes the available specifications. You can scan the VIN barcode with your phone's camera, or import your existing inventory.

Is there a limit on vehicles?

No. Every plan includes unlimited vehicles with no per-vehicle fees.

What vehicle statuses does DealerHub use?

Incoming, Available, Pending and Sold.

Is a dealer website included?

Yes. Every plan includes a hosted, branded, mobile-ready dealer website that updates from your DealerHub inventory. It has templates, colour and logo controls, grid and list views, filters, CARFAX Canada vehicle history, an AI sales chat, a financing page with a credit application form and payment calculator, a contact page with a map and an optional service page.

Does DealerHub integrate with CARFAX Canada?

Yes. DealerHub's CARFAX Canada integration brings vehicle history information into your inventory and onto your website listings, and the AI sales chat uses it to answer shoppers' questions.

Can I use my own domain?

Yes. You choose a yourdealership.dealerhub.ca subdomain at signup and can connect a custom domain at signup or later.

AI sales chat

What is DealerHub's AI sales chat?

An AI sales chat on your DealerHub dealer website. It holds a natural conversation with potential buyers and answers their questions about your vehicles 24/7, using real vehicle information from CARFAX Canada.

Is the AI sales chat included?

Yes. It's included on every plan.

Does the AI sales chat work after hours?

Yes. It answers shoppers 24/7, including evenings and weekends.

Does it replace my sales team?

No. It answers vehicle questions when your team isn't available, and your team follows up when shoppers reach out.

Listings and marketplaces

Which marketplaces does DealerHub send inventory to?

AutoTrader.ca and CarGurus.

How often are listings updated?

Nightly. Feeds include enabled vehicles in Available, Incoming and Pending status.

Can I choose which cars go to which site?

Yes. Each vehicle has its own on/off toggle for each marketplace.

Customers, deals and documents

Does DealerHub include a CRM?

Yes. DealerHub includes a visual lead pipeline and customer profiles showing deals, documents, files, identification and activity. You can start a deal from a lead or customer.

Is DealerHub's Bill of Sale OMVIC-compliant?

Yes. For Ontario dealers, DealerHub generates an OMVIC-compliant Bill of Sale with itemized totals and disclosures, branded with your dealership logo.

Does DealerHub handle credit applications?

Yes. Dealertrack-compatible credit application forms are built into DealerHub. A direct Dealertrack integration is on our roadmap.

Can DealerHub handle financed deals?

Yes. DealerHub has cash and financed deal worksheets with clear totals, plus built-in Dealertrack-compatible credit application forms.

Can I record deposits?

Yes. You can record deposits and holding deposits, payment methods, how deposits are applied and refunds.

Does DealerHub work with QuickBooks?

DealerHub is QuickBooks-ready.

Wholesale

What is the DealerHub Wholesale Network?

A private, dealer-only marketplace where DealerHub dealerships list wholesale units for each other. Listings are visible only to signed-in DealerHub dealers, and there are no wholesale fees.

How do I buy a wholesale unit?

Search by make, model, year, stock number or VIN, review photos, wholesale price, mileage and seller details, and start a buyer-side wholesale deal from the listing.

Access, mobile and data

Does DealerHub have a mobile app?

DealerHub works in your phone's web browser with no download. The mobile dashboard includes camera VIN scanning.

How many users can I have?

You can add more users as your team grows.

Can I control what each team member sees?

DealerHub uses role-based access with owner, manager and salesperson roles, so each person works with the tools that fit their job.

Is my data shared with other dealers?

Only the units you choose to list in the Wholesale Network, and only signed-in DealerHub dealerships can see them. Your inventory, customers and deals stay in your own dealership workspace, and you can export your data anytime.